Webwise Digital Solutions (“Webwise”, “we”, “our” or “us”) provides websites, lead capture, customer communication, WhatsApp automation, review and business growth services. This policy explains how we handle personal data when you use our website, contact us or communicate through our services.
Data we collect
We may collect your name, business name, email address, phone or WhatsApp number, location, website or social profile, service needs, form answers, booking details, messages and files you send us. We may also collect device, browser, IP address, referral source and website usage data through cookies and analytics tools.
WhatsApp and Meta data
When you contact us through WhatsApp, or use a WhatsApp service we manage, we may process your WhatsApp phone number, profile name, message content, message status, consent record and related support data. WhatsApp and Meta may process data under their own terms and privacy policies. We use the WhatsApp Business Platform only for legitimate business communication, support, service updates and marketing where valid consent exists.
How we use data
- Reply to enquiries and provide requested services.
- Operate websites, forms, bookings, CRM records and automations.
- Send service messages, reminders and agreed marketing messages.
- Improve our services, security and customer experience.
- Measure campaign and website performance.
- Meet legal, tax, fraud prevention and compliance duties.
Legal basis and consent
We process data where you have given consent, where it is needed to provide a requested service or contract, where we have a legitimate business need that does not override your rights, or where law requires it. You can withdraw marketing consent at any time by replying “STOP” on WhatsApp or contacting us.
Sharing and service providers
We do not sell personal data. We may share the minimum data needed with trusted providers that help us run our services, such as Meta and WhatsApp, QuickReply, n8n, Google Workspace, Zoho, Vercel, Razorpay, website, hosting, analytics, CRM, payment and support providers. We may also disclose data where required by law or to protect rights, safety and security.
International processing
Some providers may process data outside India. Where this occurs, we use reasonable contractual and technical safeguards and rely on the transfer methods required by applicable law.
Retention and security
We keep personal data only for as long as needed for the purpose collected, our service records, legal duties and dispute handling. Retention periods vary by record type. We use reasonable access controls, secure systems and limited staff access. No online system can be guaranteed fully secure.
Your choices and rights
Subject to applicable law, you may ask to access, correct, update or delete your data, withdraw consent, or object to certain use. You may opt out of marketing at any time. See our data deletion instructions to submit a request.
Children
Our services are for businesses and adults. We do not knowingly collect personal data from children under 18.
Changes to this policy
We may update this policy when our services or legal duties change. The date above shows the latest version.
Contact us
Webwise Digital Solutions
S-53, Manish Global Mall, 2nd Floor, Plot No. 2, Sector 22, Dwarka, New Delhi 110077, India
Email: saurabh@webwisedigital.net
Phone: +91 96545 09382
GST: 07AFRPC8163L1ZX